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TERMS AND CONDITIONS


Welcome to Blue Marlin Dive Gili Air. Please read these Terms and Conditions carefully before using our website and services. By accessing or using our website, you agree to be bound by these terms.



1. Acceptance of Terms

By accessing and using the Blue Marlin Dive Gili Air website, you accept and agree to be bound by these Terms and Conditions, including our bookings, returns, refunds and privacy policies. If you do not agree to these terms, please do not use our website.



2. Changes to Terms

Blue Marlin Dive Gili Air reserves the right to change, modify, or update these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.



3. Services

Blue Marlin Dive Gili Air provides diving courses, equipment rentals, and related services. All services are subject to availability and may change without notice.



4. Booking and Payments


Booking Confirmation

  • Bookings are confirmed only upon receipt of full payment.
  • Reservations are subject to availability and may be declined if payment is not received within the required timeframe.


Payment Methods

  • We accept payments via credit card, bank transfer, and other methods as specified on our website.
  • Payments made through third-party gateways may be subject to additional processing fees.


Cancellations and Refunds

At Blue Marlin Dive Gili Air, we strive to provide the best experience for our customers. We understand that sometimes plans change, and we aim to be as accommodating as possible while maintaining fairness in our policies.


​a. Eligibility for Refunds

    • Refunds may be requested for cancellations or dissatisfaction with the service.
    • Once eLearning has been assigned, the deposit is non-refundable.
    • Services or bookings explicitly marked as “non-refundable” are not eligible for refunds.


​b. Non-Refundable Deposits

    • eLearning Fees – Once assigned, the eLearning portion of a course cannot be refunded.
    • Room Booking Deposits - Deposits for accommodation are non-refundable.

However, we are happy to change your booking dates to suit your schedule, subject to availability.

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​c. Time Frame for Refund Requests

    • Refund requests must be made within 14 days of the purchase or booking date.
    • For specific services, such as multi-day courses or special events, refund requests must be made at least 30 days in advance.

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​d. Refund Process

    • To request a refund, contact our customer service team at info@bluemarlingiliair.com with your booking reference and the reason for the refund request.
    • Our team will review your request and respond within 7 business days.

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​d. Refund Approval

    • Refund requests are reviewed and approved by our customer service manager.
    • Approval is based on compliance with our policy criteria and the reason for the request.

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​e. Refund Method

    • Approved refunds will be processed back to the original payment method.
    • Any refunds will incur a service charge by the payment gateway.
    • Once approved, refunds will be processed within 10 business days. Processing time may vary depending on your payment provider.

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​f. Partial Refunds

    • Partial refunds may be granted in cases where a service was only partially completed or if a customer had to leave early.
    • The amount refunded will be based on the proportion of the service not received.

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​g. Cancellations

    • Customers may cancel their bookings up to 14 days before the scheduled service to receive a full refund except any non-refundable fees (see above).
    • Cancellations made within 14 days of the scheduled service may incur a cancellation fee of 50% of the booking price.

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​h. Rescheduling

    • Customers may reschedule their bookings up to 7 days before the scheduled service at no additional cost.
    • Rescheduling requests made within 7 days of the scheduled service may incur a rescheduling fee of 10% of the booking price.

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​i. Exceptions

    • Refunds and rescheduling may be considered on a case-by-case basis for special circumstances, such as medical emergencies or natural disasters. Proof may be required.


By making a booking with Blue Marlin Dive Gili Air, you acknowledge that you have read and understood our Booking and Payment Policy.



5. Diving Courses

  • Prerequisites: Participants must meet all prerequisites as listed for each course.
  • Medical Conditions: Participants must disclose any medical conditions that may affect their ability to dive. A medical clearance from a doctor may be required.
  • Safety Standards: All courses are conducted in accordance with PADI, TDI, and IART standards. Participants must follow all safety instructions provided by our instructors.



6. User Accounts

  • Account Creation: To access certain features of our website, you may be required to create an account. You agree to provide accurate and complete information during the registration process.
  • Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.
  • Account Usage: You agree that you will not use another user’s account without their permission. You are responsible for all activities that occur under your account.
  • Account Termination: Blue Marlin Dive Gili Air reserves the right to suspend or terminate your account if you violate these Terms and Conditions or engage in any activities that harm the website or other users.



7. Liability

  • Assumption of Risk: Diving and related activities involve inherent risks. Participants assume all risks associated with diving activities.
  • Release of Liability: By participating in our diving courses and activities, participants release Blue Marlin Dive Gili Air, its instructors, and affiliates from any liability for injury, loss, or damage.



8. Intellectual Property

  • Ownership: All content on the Blue Marlin Dive Gili Air website, including text, graphics, logos, and images, is the property of Blue Marlin Dive or its content suppliers.
  • Use of Content: You may not use, reproduce, or distribute any content from our website without prior written permission from Blue Marlin Dive Gili Air.



9. Privacy


At Blue Marlin Dive Gili Air, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This section outlines how we collect, use, and protect your data.

​i. Information We Collect

​ ​a. Personal Information

​ ​When you create an account, make a booking, or contact us, we may collect the following personal information:

      • Name
      • Email address
      • Phone number
      • WhatsApp number
      • Billing address
      • Diving certification details

​ ​b. Non-Personal Information

​ ​We also collect non-personal information about your visit to our website, including:

      • IP address
      • Browser type
      • Device information
      • Pages visited
      • Time spent on the website
      • Referring website

​ii. Social Login Information

​ ​If you log in using a social media account, we collect your public profile data with your consent, which includes:

    • First name & last name
    • Email address
    • Link to your social media profile
    • Unique identifier
    • Profile avatar (if applicable)

​ ​​This information is used to create your user profile on our website. You can revoke access at any time from your profile settings or by contacting ​ ​us.

​iii. Registration Privacy Policy

​ ​When you register on our website, we collect:

    • Username
    • Password (encrypted for security)
    • Email address
    • Optional profile details (e.g., profile picture, bio, WhatsApp)

​ ​Purpose of Data Collection:

    • To create and manage your user account
    • To provide a personalized user experience
    • To communicate with you about your account

​ ​User Rights:

    • You can update your profile at any time
    • You can request account deletion by contacting us

​iv. Checkout Privacy Policy

​ ​When you make a purchase or booking, we collect:

    • Name
    • Billing and shipping address
    • Email address
    • Phone number
    • Order details

​ ​Payment Information:

    • Payments are processed through third-party gateways
    • We do not store or have access to your payment details

​ ​Purpose of Data Collection:

    • To process and fulfill orders
    • To comply with legal and financial regulations

​ ​Data Security:

    • SSL encryption is used to protect transactions
    • Payment information is handled by secure third-party services

​v. How We Use Your Information

​ ​We use your information to:

    • Process bookings and transactions
    • Manage your account and preferences
    • Provide customer support
    • Send promotional offers, newsletters, and updates (if opted in)
    • Improve our website performance and user experience
    • Comply with legal obligations

​vi. Sharing Your Information

​ ​We do not sell or rent your data. However, we may share it with:

    • Service Providers: To operate our website and services
    • Payment Processors: To handle transactions securely
    • Legal Authorities: When required by law
    • PADI: For certification and training purposes

​vii. Cookies and Tracking Technologies

​ ​We use cookies to:

    • Enhance your user experience
    • Analyze website traffic and performance
    • Provide personalized advertisements

​ ​You can manage cookie settings in your browser. Disabling cookies may affect website functionality.

​viii. Data Security

​ ​We implement security measures such as:

    • Encryption and firewalls
    • Secure storage of personal data
    • Restricted access to authorized personnel only

​ix. Your Rights

​ ​You have the right to:

    • Access your personal data
    • Correct inaccuracies in your information
    • Request deletion of your data
    • Object to processing for direct marketing
    • Request data portability to another service

​ ​To exercise these rights, please contact us at info@bluemarlingiliair.com

​x. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

​xi. Children’s Privacy

  • Our services are not intended for individuals under 13. We do not knowingly collect data from minors. If you believe we have, contact us for immediate removal.

​xii. Changes to This Privacy Policy

  • We may update this policy periodically. Any changes will be posted on our website, and continued use of our services after an update constitutes acceptance.



10. User Conduct

  • Prohibited Activities: You agree not to engage in any activity that may interfere with the proper functioning of our website or services.
  • User Content: You are responsible for any content you post or submit to our website. You agree not to post any content that is unlawful, defamatory, or infringes on the rights of others.



11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Indonesia. Any disputes arising from these terms shall be resolved in the courts of Indonesia.



12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:




By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Blue Marlin Dive Gili Air.